Refunds & Returns

Thank you for your order!
If you are not 100% satisfied with your purchase, we're here to help.

DAMAGED ITEMS
In the rare circumstance that you receive a damaged/faulty product, please notify us immediately and we will replace it Free of Charge. 

CANCELLATION
Once your order has been shipped, it can no longer be cancelled. 

RETURNS
Earth & Friends will not be responsible for the cost of returns.
To be eligible for a return, your item must be:
- unused and in the same condition that you received it in
- in its original packaging.
Once we have received your returned item, we will process your refund immediately after inspection.

Earth & Friends will not bear responsibility for any order that could not be delivered due to the refusal of the parcel by the recipient. 

CUSTOMER SUPPORT
If you have any questions about our refunds and returns policy, please contact us atsupport@earthandfriends.co. 
Most emails and customer messages will be replied to within 12 hours.
During peak periods, please allow up to 24 hours for us to respond to your query.