Dear customer, thank you for your order!
If you are not 100% satisfied with your purchase, we're here to help.
In the rare circumstance that your order is lost or damaged/faulty, please notify us immediately and we will send you a replacement free of charge.
Once your order has been shipped, it can no longer be cancelled.
You may return your order for a full refund within 30 calendar days of receiving the item, provided that the products meet the following conditions:
- unused and in the same condition that you received it in
- in its original packaging.
For orders with multiple items, you may also partial refunds for one or more of the items as long as they comply with the conditions listed above.
Earth & Friends will not be responsible for the cost of returns.
Earth & Friends will not bear responsibility for any order that could not be delivered due to the refusal of the parcel by the recipient.
If you have any questions about our refunds and returns policy, please contact us at email@example.com. Most emails and customer messages will be replied to within 12 hours. During peak periods, please allow up to 24 hours for us to respond to your query.