Support & FAQ

We hope that your experience with Earth & Friends is as effortless as possible, however, we do acknowledge that questions may arise.

 

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Where is my order?
You can find information about shipping & handling here and track your order here. Please note customers are not responsible for any customs and tax charges for their order, as we will bear all costs.

 

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What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

 

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My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:

    - Your order number.
    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 

How do I findmy invoice/receipt for my purchase?

The payment of your order is processed by trusted third-party payment applications, Stripe and PayPal. As such, Earth&Friends does not collect any personal information or credit card information when processing payment applications. Currently receipts must be created manually by one of our support staff members. If you require a receipt of purchase, please reach out to our support team at support@earthandfriends.co.

 

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Contact us
If we still haven't managed to answer your question please feel free to contact us at support@earthandfriends.co and we'll get back within 24hrs :)